Level 1 Network Support
Mont Kiara
Recruit Hero helps talents to connect with best companies and jobs in Malaysia. We're currently looking for Level 1 Network Support for a company hiring in Mont Kiara. You'll get to know more details about the job & company if shortlisted.
Level 1 Network Support Job Descriptions
- The Level-1 I Support team is responsible for providing first line support to company’s clients. The team is the initial point of contact for all incidents and requests that come through via chat, email or phone.
- We are looking for Level-1 IT Support (Mandarin Speaker), which will be part of the Level-1 team in Malaysia.The team member will be responsible for assisting clients, providing support and basic troubleshooting based on the information available on our Help Centre.
Main Responsibilities
- Handle incoming client requests via chat, email and phone for company products and applications
- Create a positive customer support experience, by handling requests in a timely manner while maintaining a professional attitude
- Resolve or escalate any issues reported by clients, highlighted by monitoring system alerts or discovered during checks, in a quick and efficient manner
- Follow the processes and procedures of the Level-1 department
- Maintain a solid understanding of company’s offering and forthcoming releases
Required Skills
- Fluent in English and Mandarin is a must
- Fresh graduates are encouraged to apply
- Ability to communicate efficiently with clients, maintaining a positive and professional attitude
- Excellent listening skills
- Excellent problem solving skills
- Ability to grasp technical and financial concepts quickly, based on the available training material
- Able to work under pressure and handle emergency situations effectively
- Flexibility to work on a rotating shift schedule
- Analytical thinking and attention to deal
- Results driven and self-motivated
Level 1 Network Support Skills
Level 1 Network Support Salary
Average salary for Level 1 Network Support ranges from RM 3,150 to RM 5,850 per month
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