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Customer Support Executive

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Recruit Hero helps talents to connect with best companies and jobs in Malaysia. We're currently looking for Customer Support Executive for a company hiring in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. You'll get to know more details about the job & company if shortlisted.

Customer Support Executive Job Descriptions

As a Client Support Executive, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams.

Your responsibilities
• Respond to customer enquiries and concerns by live chat and email.
• Process applications and customer documentation according to relevant policies and regulations.
• Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
• File records and documents of customer interactions and customer satisfaction.

What you have
• Willingness to work in rotating shifts, weekends, and public holidays
• Excellent spoken and written English communication skills

What’s good to have
• University degree in communications, IT, or any related fields
• Practical experience in technical customer support
• Experience in the financial services or IT industry
• Proficiency in other languages

Customer Support Executive Skills

customer support, IT support

Customer Support Executive Salary

Average salary for Customer Support Executive ranges from RM 5,600 to RM 10,400 per month

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