Customer Service
Jalan Tun Ismail, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Recruit Hero helps talents to connect with best companies and jobs in Malaysia. We're currently looking for Customer Service for a company hiring in Jalan Tun Ismail, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. You'll get to know more details about the job & company if shortlisted.
Customer Service Job Descriptions
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Minimum high school / diploma / general education degree or equivalent
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers
- Experience working with customer support
Customer Service Skills
Customer Service Salary
Average salary for Customer Service ranges from RM 1,680 to RM 3,120 per month
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