Application Support Specialist
Bangsar South, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Recruit Hero helps talents to connect with best companies and jobs in Malaysia. We're currently looking for Application Support Specialist for a company hiring in Bangsar South, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. You'll get to know more details about the job & company if shortlisted.
Application Support Specialist Job Descriptions
- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
- Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.
- Identify, resolve or manage the resolution of system issues
- Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise
- Communicate to other department and teams keeping stakeholders and management informed
- Updating and managing Knowledge base
- Manage escalation process of issues from L1
- Mentor Technical Support Specialists (L1) to help them understand more complex issues/ configurations
- Own and track tasks within SLAs
Key competencies:
- Experience in software testing and correction
- Consistent performance under pressure
- Demonstrated success at troubleshooting and excellent communication skills
- Strong knowledge/skills in at least 4 areas from the list below:
- No-SQL (Mongo)
- Linux/UNIX systems
- JSON and XML syntaX
- RESTFul APi
- GIT (understanding, work experience)
- Basic scripting and programming: XML, JavaScript and Bash
Application Support Specialist Skills
Application Support Specialist Salary
Average salary for Application Support Specialist ranges from RM 7,000 to RM 13,000 per month
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